Terms and conditions

By shopping at Paperhouse, you agreed to all the terms and conditions stated below. 

Please note that:

  1. Purchases are based on First Come First Served Basis. Whoever makes their payment fastest will be able to secure the items first. No reservations are allowed.
  2. All prices stated in our blogshop are final and we charge a additional $0.50 for shipping fee.
  3. Free delivery with purchase of 5 items and above.
  4. We will ensure the product integrity and will not be responsible for any damages or losses upon delivery.
  5. Postage is done on Monday - Friday.
  6. Please be patient with us if you do not receive our replies within 72hours.
  7. After payment, we take 1-3working days to process your orders. Information regarding the posting of your parcel will be provided after acknowledgement of receipt via email.
  8. Please read our terms and conditions before your order. We thank you for shopping with us.
 
Policy on returns:
The return and exchange policy is only applicable to purchases made on this website.

1. All items are not subjected to exchange or refund unless:
- There is a defect in our merchandise. This will be subjected to verification and handled on a case by case basis. 
- Wrong merchandise has been shipped.

*This is only applicable within 7 days from the date of shipment. 
*Please note that we do not accept the return of items without prior notification through email.

2. In the event of an exchange, we will only reimburse the charges for normal postage of the item(s) sent back to us. Customers is responsible for making sure that items mailed back are packed securely. We will not be responsible for lost mails.

*cost of envelope(s) will not be refunded. 

3. In the event of an exchange, we will ship the same item if it is still in stock. In the event that the item is out of stock, we will allow it to be exchanged for another item of equal or higher value (top-up required).